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Frequently Asked Questions
Returns
What is your returns policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. If you wish to initiate a return, please contact us at contact@curaskin.co for further instructions.
Can I return a product if it has been used?
Unfortunately, we cannot accept returns for products that have been used or are not in their original condition due to hygiene reasons.
How long does it take to process a return?
Once we receive your returned item, it may take up to 7 business days to process your refund. You will receive an email notification once the refund has been issued.
Do you cover return shipping costs?
Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.
Customer Account
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping details, and access exclusive promotions.
How can I reset my account password?
Click on "Forgot Password?" on the login page, and we'll send you an email with instructions to reset it.
Can I update my account information?
Yes, log in to your account and navigate to "Account Details" to update your information.
Warranty
Do Curá Skin products come with a warranty?
Yes, all products come with a 30-day satisfaction guarantee. If you encounter issues with your product, please contact us at contact@curaskin.co
What does the warranty cover?
The warranty covers manufacturing defects or damage during transit. It does not cover general wear and tear or misuse of the product.
Shipping & Delivery
Which countries do you ship to?
We currently ship to the UK, Europe, and select international destinations.
How long does delivery take?
Standard UK delivery takes 3-5 business days. International shipping times vary and will be calculated at checkout.
How much does shipping cost?
Shipping fees are calculated based on your location and the weight of your order. Free shipping is available for orders over £50 within the UK.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email.
What should I do if my order hasn't arrived?
If your order has not arrived within the expected timeframe, please contact our customer service team at contact@curaskin.co with your order number.
Promotions & Discounts
How can I apply a discount code?
Enter your discount code at checkout in the designated box. Ensure the code is still valid and meets the conditions for use.
Can I use multiple discount codes?
Only one discount code can be applied per order.
Do you offer student or NHS discounts?
Yes, we offer exclusive discounts for students and NHS staff. Contact us at contact@curaskin.co for more details on how to qualify.
Product & Company
Are Curá Skin products cruelty-free?
Yes, all our products are cruelty-free and never tested on animals.
Are your products suitable for sensitive skin?
Our products are formulated with gentle, high-quality ingredients suitable for most skin types, including sensitive skin. We recommend performing a patch test before use.
Where are Curá Skin products made?
All our products are proudly made in the UK using premium, ethically sourced ingredients.
Do you offer samples?
We currently do not offer samples but are working on introducing sample-sized products soon.
Orders and Payment
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) and PayPal. We will soon be offering an instalment payments option on our website.
How can I edit or cancel my order?
If you need to make changes to your order, please contact us at contact@curaskin.co within 12 hours of placing it. After this period, we cannot guarantee changes or cancellations.
Can I add products to my order after it's been placed?
Unfortunately, we are unable to add products to an existing order. You will need to place a new order for additional items.
Why was my payment declined?
Payments may be declined for various reasons, such as incorrect card details or insufficient funds. If the issue persists, please contact your bank or our support team.
Contact Information
How can I contact customer service?
You can reach our customer service team via email at contact@curaskin.co or by filling out the contact form on our website.
What are your customer service hours?
Our team is available Monday to Friday, 9:00 am to 5:00 pm (GMT), excluding bank holidays.
Do you offer live chat support?
At the moment, we do not offer live chat but aim to respond to all enquiries within 48 hours.
Where is Curá Skin located?
We are a UK-based company.