FAQs
Are Curá Skin products cruelty-free?
Yes, all our products are cruelty-free and never tested on animals.
Are your products suitable for sensitive skin?
Our products are formulated with gentle, high-quality ingredients suitable for most skin types, including sensitive skin. We recommend performing a patch test before use.
Where are Curá Skin products made?
All our products are proudly made in the UK using premium, ethically sourced ingredients.
Which countries do you ship to?
We currently ship to the UK, Europe, and select international destinations.
How long does delivery take?
Standard UK delivery takes 3-5 business days. International shipping times vary and will be calculated at checkout.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email.
What should I do if my order hasn't arrived?
If your order has not arrived within the expected timeframe, please contact our customer service team atcontact@curaskin.cowith your order number.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) and PayPal. We will soon be offering an instalment payments option on our website.
How can I edit or cancel my order?
If you need to make changes to your order, please contact us atcontact@curaskin.cowithin 12 hours of placing it. After this period, we cannot guarantee changes or cancellations.
What is your returns policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. If you wish to initiate a return, please contact us atcontact@curaskin.cofor further instructions.
How long does it take to process a return?
Once we receive your returned item, it may take up to 7 business days to process your refund. You will receive an email notification once the refund has been issued.
How can I apply a discount code?
Enter your discount code at checkout in the designated box. Ensure the code is still valid and meets the conditions for use.
How can I contact customer service?
You can reach our customer service team via email atcontact@curaskin.coor by filling out the contact form on our website.
What are your customer service hours?
Our team is available Monday to Friday, 9:00 am to 5:00 pm (GMT), excluding bank holidays.